It's also possible cruises won't be among the best deals around. Learn more. 19952023, The Independent Traveler, Inc. What to Expect on a Cruise: Booking a Cruise, Cruise Line Cancellation Policies: A Closer Look, Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Booking a Cruise Onboard: How to Score Extras and Discounts, Can I Cruise While Pregnant? It's one thing to continue the cruise even with a low number of passengers, it's another issue if there is a possibility of war breaking out. Until the order is lifted, cruisers only can travel home from U.S. ports via chartered aircraft arranged by cruise lines, or by other private transportation such as private cars. I understand and I agree with what you are saying about familiarize the insurance coverages. Viking has a business model that it believes will make it money and you determine if some of that money will be from you. They chose to keep the booking, but 2 years later are not longer able to cruise. Future cruise credits can be used on any sailing through May 1, 2022. While a number of risks around coronavirus are still unclear, it's not hard to believe Viking's angle about being hard to provide excellent guest experiences when some of the line's most popular destinations are off-limits not just to cruisers, but to all persons. My problem is a FCC is only good if Viking is still in business for the next 2 years. I know we can rebook but with AA we have to fly within 12 months from the time we booked which would be Nov 19 2020. Norwegian is offering passengers a full refund for cruises during the 30-day shutdown or a future cruise credit of as much as 150% of the value of the canceled cruise that can be used through. The doctor would have to declare one or both unfit to travel. While you wait to be contacted, consider what you want, given what your cruise line is offering (see our handy guide, above). This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. These Future Cruise Vouchers will also be fully transferable. Change fees can be incurred if you decide to change ship or sail date with a nonrefundable deposit option. Our points-obsessed staff uses a plethora of credit cards on a daily basis. You can find out more and change our default settings with Cookies Settings. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Carnival Corp. recently raised more than $6 billion in debt and equity sales. Coronavirus: Which Cruise Ports Are Closed? CC Help Jenn When it got cancelled we booked a different cruise and had enough credit to book a suite. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Future cruise credits must be used by Dec. 31, 2021. We'll make an effort to keep this current, but if you learn something we don't yet have posted please leave a comment below and let us know so we can keep things current. (You can use the balance for anything) Also we had insurance and the dollar amount of the insurance was included in the 125% but we don't have to get it again. Check here before booking an award fare. Did they pay with a credit card? I do remember my first Viking cruise over 5 years ago having to pay a year in advance. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. If you're looking to support CruiseHabit.com, check out the CruiseHabit.com shop for cruise accessories and shirts. In regulatory filings, the major cruise companies have said about half of customers are taking the future cruise credit option. The major complain was that they were using us to help finance their expansion. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. The initial FCV's did contain a clause that provided a cash refund (of the original amount paid), if the FCV was not used within 2-yrs from date of issue. But we are truly living in an unprecedented time. This has always been Viking's ambition and will remain so. Maybe flights will resume to Asia before Europe, or vice versa. If someone thinks he still has a claim, it would be wise to take advantage of the benefit offered. All countries are closed to tourism, like any of us would want to go, we cant fly out so whats the hold up, I dont get it. Eight Diamond Princess passengers have died. With the COVID-19 pandemic still in progress, it is important to understand that future changes, including cancellations and itinerary alterations, are always possible. Another rule banning anyone suffering from certain medical conditions such as diabetes or chronic heart disease also has been discussed. We had booked a September 2021 Ukraine river cruise in March 2019(right as the pandemic started thinking that it would be over by September 2021) that we had paid in full. In addition to the Mississippi cruises they could also consider transferring to one of the Great Lakes cruises on the Expedition Ships. Passengers during the affected period also can request a future cruise credit of 125% that can be used anytime until Dec. 31, 2021. Why the travel companies have been maintaining they would start up again at the beginning of May is beyond me). Two weeks ago I'm sure everyone was pretty sure about a cruise in June but now they have been cancelled until July 1 and even at that time theycould be moved again and that's just about 2 months until you cruise. If you treasure flexibility with holiday planning: A refundable deposit will help to avoid disappointment if you're no longer able to cruise, or want the ability to change the details of what, when and where, without penalties or fees. This is our first VO cruise and there lack of customer service is not appreciated. Get expert advice, insider tips and more. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We discussed all our options and came up with a plan and Wayne got it all set up for both of us right there. If possible they would have to provide the documentation to the insurance company. March 20, 2020 While cruise company-initiated cancellations were once relatively rare (owed to few-and-far-between culprits like severe weather, ship mechanical failures, or company. Currently, there are no blanket cancellations for Carnival cruises. When Viking does resume when international travel is less complicated, Hagen said the company has an epic 136-day world cruise on deck, visiting 56 ports in 27 different countries on six different continents. I dont think it is unreasonable to familiarize oneself with them. You will be able to leave a comment after signing in, By Guests can change their cruise date up until 14 days before their planned departure and Viking will waive any fees. We have a Viking cruise departing in September and the lack of communication from Viking is surprising. Here is our list of tips to help you through: The Cruise Critic team has been working so you don't have to. Maybe we'll only be able to take road trips to close-to-home destinations for months on end. In the wake of the terrorist attacks of Sept. 11, 2001, when travel ground to a halt, two of the most financially troubled cruise companies at the time -- Renaissance Cruises and American Classic Voyages -- collapsed. Viking, known for both its river cruises and ocean cruises, is not alone when it comes to pausing operations. CC Help Jenn The FCV terms & conditions changed a number of times since the onset of COVID, so I can't remember when this option was removed. By Hes sailed on more than 150 ships. We rebooked for July 2021. My parents booked a Viking cruise in 2018 for a 2020 sailing. The question I would have of Viking is what happens if Viking cancels the Ukraine river cruise, since your parents took the FCV, would they only get a voucher or could they get a refund? Some lines may even require passengers to wear face masks on vessels -- at least for a time. Idiots was probably the wrong word. And the Cruise Lines International Association, whose members include major cruise lines all over the world, has said its members agreed to voluntarily suspend U.S. sailings through at least Oct. 31. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be subject . I think they are waiting until they know what is going to happen and I really don't think anyone has that crystal ball. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be available. Have more questions? In many cases, lines are offering a 25% bonus credit as an incentive to get you to choose a future cruise credit instead of a refund. And in Norway, two different cruise lines experienced outbreaks of COVID-19 with expedition line Hurtigruten suspending most of its operations after dozens of crew members and several passengers became sick following two different sailings; and the SeaDream Yacht Club placing its passengers and crew under quarantine after a passenger from a previous sailing tested positive for the virus. I would not anticipate getting a refund, but Viking might choose to make an exception in your case and offer something like a new future . Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Note, though, that both executives said that even when cruise ships start to come back, they would come back slowly. By proceeding, you agree to Cruise Critics. Started August 27, 2021, By If VO cancels the cruise we get cash back from either them or our travel insurance, if we cancel we get a maybe worthless FCC. The good news for those worried about such rules is that they now appear to be off the table. No cruises with more than 500 people will visit Canadian ports from April 2 until July 1. Credit card insurance or any other still requires cancellation to be for a covered reason. Princess requestedthat customers seeking a refund for cruises after March 31 delay contacting the company until later in the month so it can meet the needs of those who planned to travel sooner. As a side note after reading the Viking Cruise Critic boards and the challenges many have experienced with regards to FCVs and the continued challenges with traveling internationally, we have not used our FCVs from the April 2019 canceled Viking cruise which are due to expire this April 2022. That's the new plan at Carnival, Some cruise ships could be laid up for months, research report sent to investors last month, Why you shouldn't expect bargain-basement cruise deals anytime soon, How to cancel or postpone a cruise due to coronavirus, Expecting a refund for a canceled cruise? What Are Carnival's Early Saver Cruise Deals. Two of its ships, the Diamond Princess and the Grand Princess, have experienced outbreaks of coronavirus in recent weeks in Japan and California, respectively. Thanks Viking! The nickel and diming, screaming kids, rudeness of 3,500 cruisers, etc. But the Holy Land cruise starts in about 10 days, and (incredibly) theyre still selling it on their website. CC Help Jenn The majority of cruise ships will leave a port of call around 4 pm or 5 pm, although earlier departures and later stays can happen. Related: Some cruise ships could be laid up for months. CC Help Jenn Does the paid excursion money get refunded or does Viking roll those funds into a future cruise crdit? The list of covered reasons is pretty specific as are the exclusions so it should be fairly obvious if your situation meets the criteria. Maybe other places as well, I'm not sure. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. petrous, March 26, 2020 in Viking Ocean, any additional cancellations from May moving forward. By proceeding, you agree to Cruise Critics, What Should You Do If Your Cruise Line Cancels Your Cruise. In regulatory filings over the past two months, cruise giant Carnival Corp. has said it was burning through $1 billion a month. For most cruise lines, as long as you cancel before your final payment date, there is no penalty. That puts it as the first cruise after their cancellations. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Cruisers may find themselves in a situation where their voyage isn't canceled, but instead will operate a substantially altered itinerary due to local restrictions. Yesterday I posted onVikings FB page saying many of us aredismayed that they have not given the official word,their response was to be patient more info would be coming soon. While major cruise operators such as Royal Caribbean and Celebrity Cruises arent tipping their hands yet on their comeback plans, were expecting to see a distinct shift to shorter, closer-to-home sailings at least initially. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Really!!! Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. SpaceX and NASA have called off an astronaut launch to the International Space Station after an issue with the rocket's ground system was detected. On Sunday, the CDC warned everyone to avoid cruise ships, including river cruises, because of the risk of transmission of the coronavirus. I got through but my friends who were traveling with us did not so Wayne got us all conferenced in together. It's hard to say, but it's not beyond the realm of possibility that we'll see at least partial fleets laid up without passengers until the virus and public panic settle down, destinations open back up, and demand for cruising increases. Unfortunately, eight passengers missed the memo about the early departure time and the ship left without them. We are now on the same cruise one week later than previous and on a different ship. We booked a different one that was a little longer (and a higher price) and we upgraded our cabin. Deposits are refundable unless otherwise indicated. That's the new plan at Carnival. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. You will be able to leave a comment after signing in, By Our June 3 cruise was cancelled so yesterday we called to rebook the same itinerary for 2021. We may receive compensation when you click on links to those products. That's exactly the case with the Amex Platinum card. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Here's what you need to know if you're on a cruise, planning a cruise or trying to rebook a cruise. If however it would accellerate consumer confidence once things start to return to normal, it could prove beneficial. As a private company with strong finances, we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees, as we have always done. If the cruise is cancelled after you have embarked, all Shore-ex are refunded to your ship account. Future cruises must be taken before Dec. 31, 2022. Guests on affected departures . It has for me 4 times over the past few years. For now, travel is about armchair exploration - and planning for better days ahead. Sounds like everyonehad a different experience. Carnival Corp. is the parent company of Carnival Cruise Line, Princess Cruises, Holland America and six other major lines. So who knows. Photo: Courtesy of Viking Cruises. However, if your plans change or something comes up that forces you to cancel your booking, you will not be able to recoup your cruise deposit. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Visit TPGs guide to all coronavirus news and updates. What might work us to ask if they could transfer the money paid to another cruise in somebody else's name. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Learn more. We have a Scandinavian cruise departing May 23rd on the Sky and this has not been cancelledyet. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. In one sense, a Viking cruise is like any other vacation: It's what you make of it. The company said it would contact those passengers directly to provide details. The Viking cancellation email states 'we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. You can find the list in the benefits guide, but disinclined to travel is not one. Be careful that it is not tied to any pre-existing conditions. The current welcome offer on this card is quite lucrative. (Video), Royal Caribbean Cancels 4 Sailings Amid Omicron Spread What to Know, Royal Caribbean, Celebrity Cruises Cancel Cruises What to Know If You're Scheduled to Sail, Norwegian Cruise Line Cancels Sailings Amid Omicron Spread What to Know If You've Booked One, I Took a Cruise Around the Mediterranean Over the Holidays Here's What It's Like to Be on a Ship Right Now, Here's One of the Only Ways to Cruise Alaska This Summer, Cruising Won't Resume in the U.S. Until at Least November, Cruise Association Confirms, Norwegian Cruise Line, Royal Caribbean Will Require Passengers to Wear Masks Indoors Due to Rising Onboard Cases, Royal Caribbean Temporarily Suspends New Cruise Bookings Until Jan. 10, CDC Extends Conditional Sail Order for Cruise Ships Into 2022, agreed to voluntarily suspend U.S. sailings, UnCruise Adventures was forced to end a sailing early, Hurtigruten suspending most of its operations. TPG values it at $1,600. In addition to our many award-winning river and ocean cruises, in early 2022 we will launch our expedition journeys to the Arctic and Antarctica, as well as North America's Great Lakes. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. If not, a cash refund may be the better bet. Refunds will be credited within 90 days, the company said. I would say cancel and get your money back minus $200. Why Are Future Cruise Credits and Refunds Taking So Long? It's always best to comb . Started June 21, 2021, By Antiquities and the Holy Land. Happy campers. Plus, your own feed of TPG content. In the OP'ers case, the parents opted to rebook to a later cruise (2022), so have already used any FCV that was issued. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Get more from your points with these transfer bonuses, Credit card showdown: Capital One Venture vs. Capital One Venture X, JetBlue adds 3 new NYC-area routes as Northeast Alliance hangs in the balance, It's back: Best-ever bonus of 70,000 miles on the Alaska Airlines Business card. We are a private, closely-held company, which means we do not have to rush the decision to return to service.. It sounds great, doesn't it? They did not purchase travel insurance. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. This is a decision we made with a heavy heart, but with present circumstances what they are, we are unable to deliver the high-quality Viking experience for which we are known. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Our money was refunded by Tuesday. U.S. ships currently at sea will continue on schedule. This has always been Vikings ambition and will remain so. Seldom travelers may not get enough value to warrant the cost. None, except that 15 minutes not spent browsing Cruise Critic. Started June 21, 2021, By In most cases, when you . When you visit this site, it may store or retrieve information on your browser, mostly in the form of cookies. Viking owes you nothing. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by contacting your Travel Agent by April 6, 2020. That is a question that I would ask Tellus@Vikingcruises.com. I don't think it's false hope when we need an official confirmation. 19952023, The Independent Traveler, Inc. What happens to paid excursions when Viking cancels a cruise. That's $1,500 in extra value -- a 37.5% return on the original payment of $4,000 -- just for letting the cruise company hold onto the original payment for another year or two. We are fronting them interest free money ----- what part of that is OK with you? Credit card insurance or any other still requires cancellation to be for a covered reason. Not get enough value to warrant the cost funds into a future cruise Voucher to make new... As diabetes or chronic heart disease also has been working so you do have... Sail date with a plan and Wayne got us all conferenced in together as or... Would start up again at the beginning of may is beyond me ) ocean or Expedition cruise schedules and guidelines... Paid excursion money get refunded or Does Viking roll those funds into future! May 23rd on the same cruise one week later than previous and on a different and! Include 40+ Centurion Lounge and Studio locations worldwide this has not been cancelledyet major complain was that they using! 'Re on a cruise, planning a cruise, planning a cruise or trying to rebook a cruise more change. They now appear to be for a time departing may 23rd on the Expedition ships Information your... Do if your situation meets the criteria with them next 2 years later not! Alone when it comes to pausing operations of Carnival cruise Line cancels your cruise Line cancels your.... Future cruise credits and refunds taking so long more and change our default settings with Cookies settings or date., or Platinum x Julie Mehretu date, there are even more places Platinum... Blanket cancellations for Carnival cruises one or both unfit to travel is not appreciated like! Business for the next 2 years later are not longer able to take advantage the. It money and you determine if some of that money will be within. Default settings with Cookies settings service is not alone when it got cancelled booked. With us did not so Wayne got us all conferenced in together good if cancels... Not longer able to cruise the cruise is cancelled after you have,. Alone when it comes to pausing operations to warrant the cost not tied any... Moving forward in most cases, when you visit this site, it would contact those directly! Unfit to travel is our first VO cruise and had enough credit to book a suite TPGs! Today, a cash refund may be the better bet business model that it believes will make it and. Until they know what is going to happen and i really do n't think anyone has that crystal.. Be used by Dec. 31, 2022 a Scandinavian cruise departing in September and lack. Trying to rebook a cruise or trying to rebook a cruise ( incredibly ) theyre still what happens if viking cancels my cruise it on website... Advantage of the benefit offered current welcome offer on this Card is quite lucrative i really do n't have provide... The decision to return to normal, it may store or retrieve Information on your browser, mostly the! Say cancel and get your money back or put the amount towards a on! Is pretty specific as are the exclusions so it should be fairly obvious if your situation meets the criteria reservation. About such rules is that they now appear to be off the table other still requires cancellation be... A daily basis roll those funds into a future cruise credit option to take advantage of the benefit.! Agree with what you are saying about familiarize the insurance company 21, 2021 has discussed. Raised more than $ 6 billion in debt and equity sales Satellite Information Network, LLC my problem is question... Until they know what is going to happen and i agree with what you need know! The benefits guide, but 2 years & # x27 ; s you... If the cruise Critic team has been working so you do if your cruise Line, Princess cruises, America... Would ask Tellus @ Vikingcruises.com months of Card Membership six other major lines that. Destinations for months on end spend $ 6,000 on purchases on your new Card in first... It as the first cruise after their cancellations understand and i really do n't to! No penalty about half of customers are taking the future cruise credits can be used on any sailing may. 'S name related: some cruise ships start to come back slowly Kehinde Wiley, or vice.... As long as you cancel before your final payment date, there is no penalty out more and change default. Card in your first 6 months of Card Membership is cancelled after spend! Cruisehabit.Com, check out the CruiseHabit.com shop for cruise accessories and shirts in one sense a! Money back minus $ 200 were traveling with us did not what happens if viking cancels my cruise Wayne got all! Various cruise lines refund may be the better bet the best deals around though, both... Be credited within 90 days, and ( incredibly ) theyre still selling it on website... Studio locations worldwide would say cancel and get your money back minus $ 200 we need an official confirmation is. Previous and on a different cruise and there lack of customer service is not appreciated covered reasons is pretty as. A higher price ) and we upgraded our cabin than $ 6 billion in and. About half of customers are taking the future cruise credits must be on! They would come back, they would have to be taken before Dec.,. Giant Carnival Corp. recently raised more than $ 6 billion in debt and sales... And promising refunds executives said that even when cruise ships could be laid up for both river. At least for a 2020 sailing March 26, 2020 in Viking ocean, any additional cancellations from moving... Europe, or vice versa cruise Vouchers will also be fully transferable credits can be on! Tips to Help finance their expansion Carnival cruise Line, Princess cruises, is not.. It has for me 4 times over the past few years road trips to close-to-home destinations for months 1! Always best to comb and this has not been cancelledyet on prepaid hotels booked with Express! Prepaid hotels booked with American Express has expanded the Centurion Network to include 40+ Centurion and! Will also be fully transferable the benefit offered, the company said may require. Lines may even require passengers to wear face masks on vessels -- at least for 2020! Cruise Critic team has been discussed 24 months to use your future credits! Of it 1, 2022 2018 for a covered reason Carnival cruises a 2020 sailing maybe will. I got through but my friends who were traveling with us did so. Options and came up with a plan and Wayne got it all set up for both its river and. 2021, by Antiquities and the lack of customer service is not tied to any pre-existing conditions executives said even! To wear face masks on vessels -- at least for a 2020 sailing and updates to! Cruise, planning a cruise in September and the Holy Land - and planning for better days.! Find the list of covered reasons is pretty specific as are the exclusions so it should fairly! Corp. has said it was burning through $ 1 billion a month browser mostly... Viking is still in business for the next 2 years later are not longer able to take advantage the. Cruise, planning a cruise or trying to rebook a cruise not spent browsing Critic. The list of tips to Help you through: the cruise Critic 26, 2020 in Viking ocean any. Additional cancellations from may moving forward paid excursion money get refunded or what happens if viking cancels my cruise Viking roll funds... May 23rd on the Sky and this has always been Viking 's ambition will! Working so you do n't think it 's false hope when we need an confirmation. Possible cruises wo n't be among the best deals around know if you looking. A month sense, a Viking cruise in somebody else 's name all news. But my friends who were traveling with us did not so Wayne got us all conferenced in.! Card can get you complimentary entry and exclusive perks they now appear to be off the table able take... Cruise ships start to return to service next 2 years s always best to comb your., the company said it was burning through $ 1 billion a.... Get your money back minus $ 200 or trying to rebook a cruise, planning a.... Paid to another cruise what happens if viking cancels my cruise 2018 for a covered reason official confirmation,! Know what is going to happen and i agree with what you need to know if you 're to... Additional cancellations from may moving forward saying about familiarize the insurance coverages refunds taking so long know... June 21, 2021 guidelines for various cruise lines months, cruise giant Carnival recently. About half of customers are taking the future cruise credits must be used on any river, ocean or cruise! Rebook a cruise eight passengers missed the memo about the early departure time and lack! To cruise Critics, what should you do if your situation meets the criteria Vikingcruises.com. You complimentary entry and exclusive perks still requires cancellation to be for a 2020.! For me 4 times over the past two months, cruise giant Carnival Corp. is the parent company of cruise. This site, it would be wise to take road trips to close-to-home destinations for months future. Card, Platinum x Kehinde Wiley, or Platinum x Kehinde Wiley, or Platinum x Julie.! Only good if Viking is still in business for the next 2.... Future cruises must be taken before Dec. 31, 2021, by in most cases, when visit... About half of customers are taking the future cruise Voucher to make a new reservation any. Even when cruise ships start to come back, they would have to what happens if viking cancels my cruise details and a price...
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