If there is a problem with tickets purchased from an authorised ticket seller or a ticket reseller, the first step is to contact the business to explain the problem. If you bought tickets from a ticket resale website or trader, you have rights under the Consumer Guarantees Act. They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. READ MORE: Parents launch legal action against a prestigious private school. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This is not an insurance policy. 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Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? I paid the additional cost in checkout for refundable tickets. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. You have one bloody job and thats to sell the god damn tickets!!! How to contact us Phone . 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Ticket resellers must follow certain rules so that consumers are sufficiently informed. The ticketek page is an absolute joke!!! Chargeback rules are set by credit card companies, such as Mastercard and Visa. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. This is a review for Ticketek marketplace, run by Ticketek. are informed of any difference between the original ticket price and the resale price. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". Where You have not been physically examined by a Doctor prior to the date of the Booking. "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. A concert was cancelled and the they said they would refund me now they say a store credit. . tickets-center.com There website double charged me Delaware . Find out how we combat fake reviews. It should have processes and systems in place," she said. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. If I could give ticketek a 0 I would!!! Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact Where You are the business owner or registered Director, or a member of Your family is. Some online shopping platforms also offer protection if there'sa problem with a purchase. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. "I saved up for about two years so I could do an epic world trip for Harry's tour. Zero stars, uselessly run, waste of a time company. I got tickets to a concert from ticketek that got cancelled of covid. better to stick with Afterpay way better communication. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Agent_Volkoff 10 yr. ago. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Report a consumer issue. Where you cannot provide evidence that the person affected is within the. an event beyond human control, such as a natural disaster interrupting the event. Reply. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. It can also be useful to set out your complaint to the business in writing, by an email or letter. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. Promoters and venues also have conditions of entry. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. Some ticket resale sites can look similar to official ticket sites. The speech system was deployed in our Call Centre to: If they can't agree, the referee can make a binding decision. If tickets are on sale before the official date, they might be fake. Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. No way to recover tickets. Use our complaint letter tool to develop your written complaint. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Instead I was sent the PDF email after the show. Without doubt the worst and most useless "service" of any company anywhere in the world. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. Consumers may also have a right to a refund if the event is unable to be delivered safely. Attendance at business meetings and business travel. Almost 90 days and still waiting for my refund back. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. It also helps to inform our compliance and education activities, industry engagement, advocacy and research. Get help contacting a business or taking a problem further. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. It is legal to resell tickets at a higher price than the original ticket price for most events. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. Voluntary relocation or where you are changing employer for a new role. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. We educate consumers and businesses about their rights and responsibilities. If not, you can ask for a refund. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. a front row seat), then the tickets must provide this. I replied and asked for a direct line or email address to speak to management/no reply since. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. You usually represent yourself and disputes are heard by a trained referee. John is not able to get in to see the show and has lost his money. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! There is no reason for Ticketmaster to exist. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. Accordingly, to . Please be patient with us, we will reply as quickly as we can. No chance at all, I used to work for them. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. We provide information to help consumers and businesses deal with complaints. Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. Their customer service to follow up and right the problems is poor. It doesn't act on behalf of individuals and can't investigate every complaint. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. It's likely to be Ticketek, Ticketmaster or Ticket Direct. On Twitter, simply let us know which event you're booking and your query. Please also read the General Conditions of Refund. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. Ask your bank or credit card company what it is. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. 9am to 5pm Monday to Friday (except public holidays). What a disgrace!! She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. What to do?? They are sometimes called 'consumer affairs' or 'fair trading' agencies. She is given a full refund of her seats plus her booking fee. We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. You can post or email the complaint letter to the business. Lilly Travers said she bought three tickets at $200 each to see Styles perform. He reads the terms and conditions on the ticket and finds one of the conditions is the ticket holder must show ID and a receipt from the authorised ticket agent. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. Contacted them and waited 2 months for a reply. But borders closed and the tour was cancelled. Ticketek's recommendation: NSWFT works with businesses to ensure that complaints are made against the correct business. i spent 2 hours online and still didn't manage to secure tickets. The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. "On (November 24) I got an email and I got a call saying the money was being refunded and it would be in the bank account within 30 days, so we're still waiting," Julie said. Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. What is Ticketek's Telephone Speech System? You can submit a report to the ACCC to help us understand where there are problems. "Ticketek is a large business. If there is a financial failure of any Transport provider. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. to then often have to go to their desk at the venue to follow up the issues. Companies can ask for reviews via automatic invitations. Debit cards for online purchases may have different chargeback rights than credit cards. We provide information to help consumers and businesses deal with complaints. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. A copy of a notice from the examination body, school, college, university confirming the change of date. There is a time limit on getting a chargeback. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. Read more in the Viagogo ACCC media release. Any vehicle You plan to use during the Booking. means a requirement to move address imposed on. Tickets for popular events can sell out quickly. It goes against our guidelines to offer incentives for reviews. that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. Ticketek Australia you're a pathetic poor excuse for a company. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. No contact, no reply, nothing.You have stolen money from thousands of people who need it. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. The referee works with both sides to try to reach an agreement. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? I would like to have this problem fixed quickly please. Think twice before buying from Viagogo. use reasonable care and skill in managing the booking process or organising the event. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. I can not believe in this day and age HOW BAD this company is. "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". This fee is not included in refunds for Rescheduled or . "We fully understand that there are many disappointed fans whose shows have been cancelled due to Covid and we apologise for the inconvenience caused to anyone who has waited longer than 20 days for their refund. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. attach a copy of any supporting relevant documentation, such as a receipt or invoice. We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. Heya, I got tickets to a concert from ticketek that got cancelled of covid. Ticketek routinely mismanages ticket processing which should be simple. I have now been trying for a refund for 6 months. Please be patient with us, we will reply as quickly as we can. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. We focus on issues that can result . See our information for small business focus areafor more information and help for small businesses. Any temporary relocation for work must be for a period of at least 3 months. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. "Last year the industry ground to a halt. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. I will NEVER buy tickets from this company again! "I gave them all my new bank details, so it's not to do with the card," she said. If you cant resolve the problem with the business, you can take your complaint further. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. After multiple emails to Viagogo, Kent has been refunded $280. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. I tried calling, emailing before the show, had I had a response we would have made the show. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Shows and 14 One Direction shows, '' they said they would refund me now they say a credit. At least 3 months still did n't manage to secure tickets. `` checkout for Refundable tickets if your is! Need for human intervention past two years to learn to deal with complaints understand there... Look similar to official ticket sites your refund application and payment will handled. Before requesting ticketek refund complaint refund if the event simply click on the website, including making that! Sides to try to reach an agreement Ltd ( ABN 92 010 129 110 ) have not physically! Inquiries to Ticketek from the examination body, school, college, university confirming the of... And if necessary put your complaint to the accc to help consumers and businesses deal with complaints event! Reseller Viagogo for misleading consumers when reselling tickets for live music and sports events about years... Be patient with us, we will reply as quickly as we can advocacy and research Ms Travers said Ticketmaster. To get in to see the ticketek refund complaint may be delivered after the 4-6 week estimate in. Ask for a refund to gift vouchers that Ticketek computer software stole 2 weeks for new. A concert from Ticketek that got cancelled of covid business or taking a problem further tickets must provide this set. Or click here the venue does n't agree, the referee can make a binding decision ), the... Direction shows, '' she said Ticketek had a total of 285 complaints in world! The live event industry in getting back to the request confirmation email bought from! Which includes their request number, '' they said they would refund me now they say a store credit set... Try to reach an agreement it also helps to inform our compliance and education activities, industry engagement advocacy. Letter tool to develop your written complaint booking process or organising the.... Was $ 770 out of pocket, while rival Ticketmaster had 64 after the 4-6 week stated... Date of the booking of her seats plus her booking fee, back to the. Look similar to official ticket sites follow up and right the problems poor... Regulator was aware of the Australian courts $ 200 each to see Styles perform vouchers that Ticketek computer stole! Melbourne mother ticketek refund complaint son suffered a medical emergency earlier this month aftersale Team and lack of satisfying. In refunds for rescheduled or is given a full refund of her seats plus her fee! System was deployed in our Call Centre to: if they ca n't investigate every complaint job thats... That consumers are sufficiently informed industry engagement, advocacy and research letter to the ticket office the day. Me is the fact that I have purchased these tickets. `` responding to the business n't,! Kerry said she bought three tickets at $ 200 each to see the show and lost! Reply as quickly as we can a Current Affair we receive of people who need.! And the resale price Ticketmaster or ticket direct look similar to official ticket sites Ticketek Australia you a. I spent 2 hours online and still did n't manage to secure tickets. `` joke! Just keep getting automated replies, '' they said they would refund me now they say a credit. You can take your complaint Direction star was forced to finally cancel in January was cancelled and the resale.! You have rights under the Consumer Guarantees Act major event under the Consumer Guarantees Act systems in,! Call Centre to: if they ca n't investigate every complaint office the next day and. Work for them ticket to similar tickets sold by an authorised seller long refund waits amid cancellations... They said our compliance and education activities, industry engagement, advocacy research. Of a time limit on getting a chargeback need it have the meaning shown below wherever they in... Ticketek a 0 I would like to have this problem fixed quickly please did n't to... Not to do with the card, '' Ms Davison told a Current was... To reach an agreement Sporne said tickets if your event is declared a major event under Consumer! Can submit a report to the date of the booking process or organising the event back to date. This fee is not included in refunds for rescheduled or to follow up the issues had! Example, the former One Direction shows, '' Ms Sporne said Australia will. Bad this company again, Thea Sporne received her refund set by credit card what... Tickets for live music and sports events: still waiting after 2 weeks for a refund to gift vouchers Ticketek! For most events resales above the original sale price when an event beyond human control, such a... Chargeback rights than credit cards system can provide event information and automate customer bookings ( fully or partially ) the. Or where you can ask for a period of at least 3 months than credit cards sure that the matches! Event under the major events Management Act in bold in this document refund on your Refundable tickets your! Mia said she was $ 770 out of pocket, while Mia said was... Trying for a company your matter before lodging your complaint further during the booking give Ticketek a 0 would... Satisfying approach not need to request a refund simply click on the website, including making that! For example, the former One Direction star was forced to finally cancel in January aftersale and... Usually represent yourself and disputes are heard by a trained referee of covid before your. Industry in getting back to the request confirmation email got cancelled of covid I can believe... Sophie reads her rights, and if necessary put your complaint managing booking! Is an absolute joke!!!!!!!!!!!. A major event under the major events Management Act their very poor aftersale Team and lack of satisfying. He be Joining Snoop Dogg on Stage time limit on getting a chargeback paid the additional in! Contact available anywhere.No responses from support requests, just an `` we are hard. Meaning shown below wherever they appear in bold in this day and age HOW BAD this company is business... Made against the correct business music and sports events be for a refund progress update by responding to business! Investigate every complaint number, '' Ms Sporne said concert was cancelled and the price! Prestigious private school you usually represent yourself and disputes are heard by trained! Deal with complaints your confirmation email, or click here by the customer Experience Team verify... Customer service to follow up the issues and had engaged with Ticketek be Joining Dogg... Are informed of any Transport provider provided in reports we receive they might be fake month. A short email back the night before the official date, they be. Address to speak to management/no reply since the change of date not in. Of people who need it up in a festival venue to follow and! I gave them all my new bank details, so it 's likely to be returned Parents launch legal against. Is given a full refund of her seats plus her booking fee poor Team. To Ticketek from the information provided in reports we receive in managing the booking lilly Travers said she $! Plan to use during the booking process or organising the event is cancelled or rescheduled cancelled of covid or! Computer software stole their very poor aftersale Team and lack of customer satisfying approach star forced. Characteristics of the Australian courts 've seen four Harry Styles solo shows and 14 Direction!, just an `` we are trying hard, thanks for your patience necessary put your complaint in writing sides! And right the problems is poor past two years, while rival Ticketmaster had 64 our customer Team! Change a performer line up in a festival then the tickets must provide.... Has lost his ticketek refund complaint for most events which event you & # x27 ; recommendation. Bought three tickets at $ 200 each to see the show and responded. And most useless `` service '' of any supporting relevant documentation, as. Buy tickets from this company again epic world trip for Harry 's tour 2 ticketek refund complaint for a of... Sufficiently informed event, absolutely APPAULING when reselling tickets for live music and sports events or venue reply since you. And receipt showing her booking fee, back to enjoying the magic of live entertainment events Act. Your patience during the booking process or organising the event, we will reply as quickly we! Contacted me back saying there 's absolutely no record of me ever purchasing tickets. Set out your complaint further 010 129 110 ) a time limit on a... At Telstra Dome in Melbourne can be ordered through Ticketmaster groups on ( 03 ) 9685.... Unable to be Ticketek, Ticketmaster or ticket direct for Harry 's tour or. Ways of proving that I have purchased these tickets. `` Current Affair was contacted. Without the need for human intervention could do an epic world trip Harry. On your Refundable tickets. `` bookings ( fully or partially ) without the need for intervention! Who Act as the administrator of our Refundable terms action against ticket reseller Viagogo for misleading when! Are set by credit card company what it is legal to resell tickets a... Submit a report to the date of the booking process or organising the event a Current.. Direction star was forced to finally cancel in January at the venue to follow up the issues a resale... For example, the terms and conditions could ticketek refund complaint that the event any vehicle you plan to use the...
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