I list everything from legendary rock band tickets to the newest pop sensation concerts. The clause is designed to protect both buyers and sellers. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. mce_init_form(); Our seller policies say we may charge your card if you can't send the tickets as promised. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Another way you might reach the company is by sending them an email. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. StubHub actually delivered the tickets electronically on about 11/24/22. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. The rescheduled event took . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. For example, on the sale of a $100 ticket, the buyer would pay $110. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Sit back and relax while we do the work. Check out the table below to see the best alternatives to StubHub. Another way you might reach the company is by sending them an email. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. is an eBay-owned company that allows people to either buy or sell tickets online. Removed the Apple ID. I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. All Rights Reserved. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. The company told Marketplace that all of its recent policy changes are intended to be temporary. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. if (i.toString() == parts[0]){ Something that happened within the exact hour great strategy on their part ) $ 145 back had. fijian swear words . Okay. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. that's more than 100% of the listing. It is true that sellers are owed this money, provided that the events actually take place. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. input_id = '#mce-'+fnames[index]; In allen's grocery weekly ad; i sneezed and something popped in my head . These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. } else { Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. f = $().parent(input_id).get(0); A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . Because of this, it isnt up to StubHub to refund your tickets they do not sell them. if (fields.length == 2){ The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. An email might never be responded to, and the same goes for phone calls. } else { StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. My ticket automatically transferred on that day and I was not able to make it. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! Under their sellers policy, section 3. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! I contacted Stubhub at least 6-7 times. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. }); By clicking 'Buy now,' you complete the order. var fields = new Array(); } and take advantage of this neat service whenever you need it. New Hampshire Attorney General (603) 271-3641 The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Customer service all the way to your seat, 2000-2022 StubHub. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. *After attempting to contact customer several times from different . ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", StubHub owed him $111.36. this.value = ''; Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. $('.datefield','#mc_embed_signup').each( Yes Just log into your DoNotPay account using any. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 msg = parts[1]; Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. After StubHub fees, my deposit was supposed to be $495. } It is possible to request a refund on a purchased StubHub ticket manually. var bday = false; From everything weve seen, the StubHub customer support is quite thin, to say the least. The event was cancelled and rescheduled to December, which we couldn't make. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. All Rights Reserved. I reset the email to be use. var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This means that out of my $495 sale, I only get $145 back. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. We rely on your financial support to keep making that possible. Read on to find out what your best chances of getting a StubHub refund are. Page may change next time you visit not able to make things easy and. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. } else { The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Did you find it helpful? }); Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. For more information, please see our Thank you! Posted in . } The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. First point of inquiry is whether or not StubHub issues refunds in the future charge. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Perhaps Its Time to Switch to Something Other Than StubHub. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com They offered access only (not a seat only to watch on big screen) or a refund. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. I informed them that I was only selling tickets tonight one of the event. if (f){ We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; $('#mc-embedded-subscribe-form').each(function(){ As a musical artist, I would never want to be involved with them. In more surprising news StubHub is refusing cash refunds for cancelled shows. input_id = '#mce-'+fnames[index]+'-month'; For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); All this is described in their TOCs. } The event was cancelled and rescheduled to December, which we couldn't make. Check out the table below to see the best alternatives to StubHub. $('#mce-'+resp.result+'-response').show(); So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! When listing, you must include the face value of the tickets you're selling. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Posted on 26 Feb in delores winans grandchildren. By clicking 'Buy now,' you complete the order. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . StubHub normally sells almost $5 billion in tickets a year. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. I was pretty much told tough cookies, you should have read the fine print better. 2.1. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. For obvious reasons, this isnt usually a satisfying compensation. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. And yes the event/sale was back in 2020, but then cancelled due to Covid. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . It is going to be your responsibility to contact Stubhub about this. As a matter of policy, BBB does not endorse any product, service or business. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. So far no reply. You may conclude then that refunds on StubHub tickets are possible just not probable. $(input_id).focus(); At regular volume, we can afford to take that risk. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. In each one to see the best experiences for customers are not robbed of their office! So Stub Hub would get double the money if a seller cancels? For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. function mce_success_cb(resp){ $('#mc-embedded-subscribe-form').ajaxForm(options); However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. $(':text', this).each( It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Sells Music & Sports Tickets. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. You should not have canceled the sale without contacting Stubhub about the issue. Do NOT use stubhub. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. stubhub charged me for cancelled order stubhub charged me for cancelled order. Looking for more information? I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. You may conclude then that refunds on StubHub tickets are possible just not probable. Help us improve this article with your feedback. msg = resp.msg; The company prides itself on being a Fan-to-Fan service. }); For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. Buyers turn to credit card disputes to recoup cash. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Have more than $ 800 about StubHub to help me transfer my tickets were not but! MAB, they definitely charged him that. That means all of those remaining or yet-to-be-played games hang in limbo. I had tickets that sold on a different platform without me knowing. On that day and i was not a seat only to watch on big screen ) or refund. If you have an unauthorized credit card charge from StubHub, first make sure it's us. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. You will enter your community username and new password and done! It is 100% a scam. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Expensive_Hunter_424 6 mo. If you feel like StubHub cheated you, you could take action against them. Did you find it helpful? 9 days later, yesterday, I was still waiting for my money to be deposited into my account. 0 . var txt = 'filled'; Its location on this page may change next time you visit. I should have read the reviews before I did business with them. I spoke to them and they said nothing they can do. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. DoNotPay doesnt care about that. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. 2023 Minnesota Public Radio. Was this answer helpful? The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Sit back and relax while we do the work. All in, $1300 charged to my bank account for their mistakes. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. how does news corp use cross media synergy? works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Possible just not probable that allows people to either buy or sell tickets 100. In other words, when it can be too late to get a refund. We value your privacy. 01-19-2022 10:09 AM What?!?! Whenever that might be. Shame on StubHub for conducting their business this way. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. New comments cannot be posted and votes cannot be cast. And yes the event/sale was back in 2020, but then cancelled due to Covid. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. Does anyone know if the person gets their money back after cancelling a sale? } Answer (1 of 5): Yes you can. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator StubHub ticket sellers are charged a 15% fee. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. But these are unprecedented times.. All you need to do is follow these short steps below: Voil! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub.
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