What is the minimum age requirement to confirm a reservation? The room was okay, but we didn't spend much time in the room anyways. Am I able to charge things back to my room? They were moderate and fun. Points can be redeemed when booking with a Deal and/or Bonus Deal. "We were, like, 'We need something with water.'". Bonus Deals can be used with deal codes. The shower handle was semi-broken and hard to turn on and off at times. The policy is effective as . Some properties may have special restrictions. she said. Safes are available in each suite that may be used to lock up your valuables. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. You want to play a game? You can see all the restaurants in the Dining & Shopping section. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. Please check with the front desk about pricing and availability. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. Points are earned on qualifying stays of twonights or more. Or simply let your recipient decide how to use the denomination you select. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Where can I purchase toiletries if I forgot something? As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. The other on site activists were less than impressive as well. Cookie Settings/Do Not Sell My Personal Information. Points cannot be redeemed when booking by phone. 20500 Old Highway 99 SW, Centralia WA 98531, USA. Does the lodge offer a commissionable rate for travel agents? It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Let your imagination soar and design an experience you know they'll love. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. Guest laundry is available on-site. We love this place! You do have the ability to dial out from suite phones. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. Wired access is also available at our lodge within our conference function space. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. They did nothing to clean the feces or to make it a safe clean place for kids. That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). Sower heads and controls are not at all kid friendly. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Accessible suites are labeled as such and marked by an accessible icon within the booking process. Please allow up to 5 business days for points to post in your account. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. Are self-service laundry facilities available in the resort? Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. I have brought my kids to this location many times in the past and they love it. "It should fall off in three to five days," she said she was told. Internet access is included in the resort fee. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. February 19, 2021 / 8:00 AM If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. A cleaning fee may be applied if this policy is not followed. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Towels are provided for your family in the water park as well as bathing towels in your suite. Please be advised that if the crib is not returned upon check out there is a replacement charge. Manteca's location is the 19th Great Wolf Lodge to open . You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. We can offer a variety of options to meet your needs! You are subject to the best available rate on these new dates. We had bags with our swimsuits and flips, etc. We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. This includes our restaurants, spas and MagiQuest. Members can see their points earned in their profile ongreatwolf.com. The hotel and indoor . We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. When do I need to fill out a credit card authorization form? However, you may smoke in designated smoking areas. Can my child use the water park if he/she wears diapers? Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. We had a standard room with 2 adults and 2 kids (17 &8). Food is edible at best. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. February 28, 2023. Each floor has a designated vending machine and ice machine area. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. It's vacation so we splurged for one meal. Towels in the water park are included but are subject to a fee if not returned. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. If you would prefer to make a reservation over the phone, please call 800.605.9653. We cant wait to go back. 2023 Advance Local Media LLC. Visit Website. $100 does not go far at all. The pizza from the other restaurant was good. California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. There is something for everyone. It seems like the rooms could use a bit of an update. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. Coast Guard approved life jackets are available on a first come, first serve basis. Before we left on our trip, I bought a. The resort will close on Sunday, March 15 at 2 p.m. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Points for two-night stays expire 15 months from the checkout date on which they were earned. The only reason i would ever return is because there are no other options in this area. Bonus Deals can be added before redeeming points. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. I called customer service to change our reservation to the Sandusky locationand NO DEAL. But Great Wolf Lodge is hoping the reopening process is sped up. We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. Use one to reward your favorite people. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . This is the version of our website addressed to speakers of English in the United States. "We have had no reported positive COVID-19 cases within our guest or pack. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. (513) 459-8885. For anyone who complains about the price, try a week at Disneyworld! The splash zone was good for the youngest. The waterpark giant thanked us for. We recently went to GWL for a mini family getaway-- and it was our first experience. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Why is there a maximum occupancy in the suites? Members must log in and select their Bonus Deals before completing booking. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. Can I use the room telephone to make personal calls? The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. There are also lockers available in the water park for guest use. You want to play MagicQuest? On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. The indoor water park in Fitchburg states. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. Casts are allowed in the water park. Yes! ContactCustomer servicefor further assistance. We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. Yes, there are long waits for the restaurants at peak times. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. Where do I go when I arrive at the lodge? This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. Please do not use or loiter around the RV during your stay. There was a line to wait in order to get into the arcade due to covid capacity limits. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. What time can you use the waterpark at Great Wolf Lodge? Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. There are lockers, showers, and changing areas available for your use in the water park. Is grilling / cooking permitted at the resort? I was actually surprised by how good the pizza is. Learn how to find your missing items by visiting the lost and found page. Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. Please see our partners for more details. However, you can arrive as early as 1:00 p.m. to begin using the water park. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. How much does the lodge require for incidentals? ", Elizabeth warns "Beware of double charges.". CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. Tripadvisor performs checks on reviews. Cabanas are available to rent daily for your family's comfort and convenience in the water park. Will my suite be pre-assigned prior to my stay? Are cabanas available to use in the water park? ", First published on February 19, 2021 / 8:00 AM. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. However, you are welcome to play in the water park as early as 1 p.m. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. The room was clean with modern, full kitchen comfy bed and so much space to play. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. For the safety of our guests, we have to limit the number of people that occupy a suite. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. We have gone several times over the years with a variety of ages. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. Bonus Deals cannot be used on bookings made by phone. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. Yes! Afterwards I chatted to try to cancel the reservation #32780018. 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