Never buy a Fitbit again!!!! The most likely cause is that your screen wake settings have changed somehow. You can't replace the battery without voiding the warranty, and you'll also need some expertise in servicing electronics. Wait about seven to nine more seconds after removing the charging cable. I hope someone can help. Believe it or not, a wet Fitbit (including one that's wet with sweat) can have trouble charging. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. My Fitbit charge 3 has gone black. Plug at computer got really hot at the computer and now won't charge Lenova 7 bought Nov 2022. I show you two ways how to fix a black or blank screen on a Fitbit Charge 3 or Charge 4. Restarting your device turns it off and on without deleting any activity data. Moreover, some users also experience that screen is not working but vibrating. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. Dust and debris can accumulate over time. To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. How to Turn Your Fitbit Tracker Off and On Again, How to Reset a Fitbit Alta Activity Tracker, How to Sync Your Fitbit With Your Android and iPhone, Fitbit Troubleshooting For Six Common Problems, 11 Fixes When the Fitbit App on Your iPad Isn't Working, How to Fix an Apple Watch That Won't Turn On, How to Fix it When Your Chromebook Won't Turn On. After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care. Contact Fitbit customer support. Sense 2 and Versa 4Swipe down from the clock face. Try to restart it one time. I am so frustrated. Power down phone. Take your tracker out of the charger and insert it back into the band. Before you contact Fitbit, have a copy of your sales receipt on-hand so you can prove your date of purchase. Select Cache or directly press on the Clear Cache Data. MatthewFitbit. Here is how to fix it. Why does my Fitbit only work when it's charging? I bought a versa 2(?) Unfortunately, the screen on my watch went black. The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. For more information, see. Charge 4 has a small hole for the altimeter. After you see "ERROR," let go of the button and hold it down again. They replaced it as it was under warranty. Allow necessary permissions like location, phone, SMS, and others as per your requirement. It is new ! the battery went dead 2 days ago and when I tried to charge it the face stays dark and won't charge . What to do if your Fitbit wont charge. Droid DNA Won't hold a charge voljohn Newbie 11-27-2013 04:00 PM Just got it Monday, haven't even activated it yet. Moderator edit: updated subject for clarity. I am very upset & will not be buying or receiving any more Fitbit watches. Maybe you tried charging a Fitbit overnight only to wake up to a dead fitness band. To restart your watch, press and hold the button (or theback and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. My first was charge 2 only lasted just over 1yr. Charge Your Versa; 3. Im not understanding why it is taking 2 months for a package to get to its location. If its still not working, lets completely turn off the Fitbit (shutdown) or perform a long restart, if available for your device. However, you can check the charging system by changing your cable. Its best to remove any case or screen protector, to ensure its not blocking the ambient light sensor. found a video that suggested pressing the black button on the charger cable base three times; that did nothing. These can block the ambient light sensor. Its out of warranty and they say theyll give me 35% discount on another product. Dry your Fitbit band with a clean cloth before wearing it again. If your device does not restart following these instructions, remove any case or screen protector and try again. Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running. Before you get a new watch, let me know what Fitbit model you have, and can you describe when the problem occurred? When you see the Fitbit logo and the tracker vibrates, the tracker restarted. Fitbit's wearables work with a variety of devices including those running Android and iOS, but there are times when a Fitbit might fail to sync with a connected device.For any users that are currently experiencing a syncing issue like this, there are some fixes that might help to solve the problem. This issue is close enough to the screen-related problems. Dont attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. Once it is fully drained, it will turn off. I got a message stating that a update was needed. Oura Ring lasts for up to 7 days. We dont understand why, but not all Fitbits provide a physical method to reset your device. But I do still have the box it came in. Bought the Sense and took it back 3 times for replacement. The button is on the end of the charging cable that is plugged into your computer. 1. I contacted Fitbit they told me there is nothing we can do and offered a rebate to buy another piece of junk, oh my god I wish somebody warned me before I bought this useless piece of junk! Hello there@Vicky20, welcome to the Community Forums. Learn how your comment data is processed. Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. When Inspire 3 vibrates and you see the Fitbit logo, the tracker restarted. If your Fitbit still has some battery life left but simply won't start charging, it might have a software glitch and needs to be restarted. When you turn off a setting, its icon dims and shows a line through it. For more information, see. How do I turn off and shut down my Fitbit? Is there a fix, I am on my second Versa 3 as first one would not charge. Having trouble receiving notifications? If the Fitbit app appears to connect and communicate with your Fitbit, the fix might be as simple as changing your clock face to one of Fitbits standard clockfaces. Dont know what to do next. My watch is out of warranty so I just ordered the bands from Amazon. If that happens, any charger you plug into it won't work. So, connect your device via Bluetooth. Release the button. 1. The truth of the matter is th. About a month goes by and now theres a black screen. How do I get my Fitbit repaired or replaced under warranty? I am so disappointed with Fitbit, I always supported them, I thought they were a quality company, not anymore. And you can see a battery icon on your screen. How do I set up notifications? Open the Fitbit app. Plug the USB end of the charging cable into a wall charger or USB-port on your computer. I have tried ALL resets and changed the clock face. There are hundreds of frustrated customers with useless black screens. If your Fitbit shows error code 001, try a normal restart if possible. This is also the same thing as how to reboot Fitbit Charge 4. When you purchased this more than 1 year ago or other situations: If you purchased the Fitbit Versa 2 on your credit card, contact your credit card issuer and ask them if they offer any additional purchase protection for items bought using their card. After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. Meaning it is not a physical button you can press down on. Press the button three times within five seconds. I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! Save my name, email, and website in this browser for the next time I comment. Set up your tracker as a new device. I agree with everyone else. For some reason the setup didnt complete last night but it did today. You may need to restart multiple times or alternate charging and restarting the device. Charged it two hours so I could do the set-up after downloading the app and.nothing. Not to mention customer service sucked! Now, it should start the Factory Reset process. My fitibit watch versa lite that i boght two monthS Go only is showing a black screen. Allow the notification permission from the device and app settings. Why is my Fitbit vibrating but not turning on? Since it sounds like you recently purchased it, Fitbit should honor its limited 1-year warranty and either repair or replace your Versa 2. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. If your watch is not charging, look at that level. Have the steps provided by our friends worked?. This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? Fitbit might need a restart to get to a point where it can accept a charge, but it might not yet be recovered enough to turn on. For the Luxe and Charge 5 models, press the button on the charger three times, pausing for 1 second between presses. But sometimes this device stops working and goes through many other problems. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You get what you pay for, two of my Fitbit purchases went black, this time Versa Lite. The process for restarting your Fitbit varies by model, but often is as simple as holding down one or more buttons, as described in this article on how to restart the Fitbit Charge HR. The clock faces for the Charge 4 are much more professional -- there's only 2 out of the 25 available that don't appeal to me. I followed the instructions but it didnt help. I'm at a loss. When your Fitbit is fully charged. Without actually seeing your Charge 2, its hard to diagnose what is wrong. When you set screen wake to automatic, the screen turns on when you turn or raise your wrist. I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. Try changing your clock face to a different one and see if that works. Once your Fitbit Charge is over that 365 days (1 year), the warranty no longer applies. Wont show anything not even on my phone anymore. If there is anything else we can help you with, do not hesitate to post it. Took FitBit off the charger. Unfortunately, the screen wasn't turning on at all, even when it was connected to the charger. Now it is working as before ! Release the buttons. The screen on my Fitbit Charge 2 has also gone black after 3 years. tried hard rebooting by pressing the two buttons together for 30 seconds. You can charge it from any USB port or power bank. Worked perfectly. Now to restart your Fitbit Charge 4-. To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. When you see a smile icon and the tracker vibrates, the tracker restarted. 3. Re-sync both devices connecting through Bluetooth. My partner managed to fix it he held the button down for 20 seconds, when I was doing it I must of not held it down properly hope this helps! Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. Darn it! I will look into an Amazon tracker or Apple Watch. My thought would be to open the Fitbit app up and setup the tracker. If nothing here helps, then its likely its a hardware problem. Super friendly tech support! Connect your device to the charging cable. Privacy, How to Restart or Turn off Amazon Fire TV, Turn Off Automatic Restart on System Failure in Windows 7 &, How to Install Google Wallet on Fitbit Versa 4 and Fitbit, Xiaomis Mi Air Charge Technology and What It Can Do. Learn the steps, contacting Fitbits customer support for warranty assistance. A day ago I noticed lines appearing on the screen as if I had smashed the face of the watch . He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. And - nothing on the Fitbit. Fitbit is part of Google. Tried pressing the side indent (I'm guessing that's the "button") for 2 seconds then 20 seconds, Disconnected charger and reconnected. In this video, I show you and tell you how to turn on a Fitbit Charge 4. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in. If the time on your tracker reads 0:00, the reset was successful. Can't connect to anything. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Please tell me what it is! Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). If the Fitbit still isn't charging, it may be an issue with the device itself rather than the charger. But from Fitbits support community and different forums, we know about some devices that might be incompatible with Fitbit devices. I called no warranty. Cancel before end of membership to avoid recurring fees. west covina police scanner; private transportation from nassau airport to baha mar It could be the screen not working or turning the black screen. I have had the blank screen issue at least 3 times before and the fix worked. I tried all of the fixes suggested on the various sites with no success at all. Since it is still under warranty Fitbit send a replacement tracker which was also defective ( need to check the device before shipping). I have had my Fit Bit for a year this Christmas. Try a different USB port or a UL-certified wall charger. Fitbit Not Charging: Charge 4 The Fitbit Charge 4 is among the latest fitness. If your skin gets irritated, be sure to remove the tracker. anyone else experience this problem? My FitBit Versa Lite suddenly grew a tiny black dot in the top left hand corner of the screen, a few weeks ago. I purchased a new HP laptop 7/1/2022 and it's won't turn on. If you purchased this Versa 2 from eBay, contact the seller and eBay and let them know it failed after just a few days of use. And if nothing works, Fitbit will likely offer a new purchase discount when the Fitbit is out of warranty. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. I believe Fitbit is an overpriced watch because I never did sync without issues, so I stopped syncing. Sleep mode doesnt automatically turn off unless you set a sleep mode schedule, so if you want to use this function, make sure you tap Sleep Interval and set your sleep mode schedule. by The charger covers the side button, Screen gone black and not working. The smiley face appeared and I disconnected. It is an easy tutorial and the process is very simple. Is there anything left that can be done? Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. In that case, it requires a restart. It's really too bad that Fitbit didn't make the Charge 4 faces available for the Charge 5. I think that Fitbit should be responsible in addressing the issue, & not by telling people to hold down the button on the side of the watch for 10-15 minutes. Often, we can see the Fitbit Charge 4 notification not appear. Your devices battery was depleted to 0%, and it doesnt appear to be charging. If the screen is black you cant see what the settings are. Also, you cant see that you have changed the clock face. @Earl27, I would like to know if you keep having this problem? I will never purchase another. Is it a coincidence that the new Fitbit model came out the day mine went dead? And then install it. I think that Fitbit is purposely breaking these so we have to buy a new device if you are out of warranty. Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol. @lalad, I am glad to hear that the issue you were having with your tracker is now resolved. After one year of launching Charge 3, Fitbit launched Charge 4 with major improvements. Was my post helpful? My versa 2 Fitbit screen went fuzzy green then black and I cant do anything to turn it on. TikTok Launches Robust New Parental Controls to Limit Screen Time for Kids, Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. When you set Screen Wake to Manual (Button), press the button to turn on the screen. You can also recharge your Oura via Bluetooth . Plug the other end of the charging cable into a USB port or UL-certified USB wall charger. Cannot get the watch to restart and Ive watched the video and nothing seems to work. Once Fitbit support confirms your warranty coverage, they usually offer options to repair or replace your current malfunctioning unit. Plug the charging cable into the port on the back of your Fitbit Charge 4. Open the Fitbit app and check if your Versa 2 still syncs. I try these numerous times every day and I still have a black screen. Charge the Fitbit for a minimum of three hours before using it. Your Fitbit's battery is probably dead or dying. Learn the steps. The pins on the device or charging cable are dirty. Start a 90-day trial of Fitbit Premium for personalized guidance, customized health programs, mindfulness content and 240+ video workouts you can do at home. 12-14-2022 Fitbit Versa not charging? I am so sorry! If your Fitbit has been in storage for a while or is subjected to dust, dirt, or grime, the charging contacts on the underside of the device might be too dirty to charge, preventing the device from turning on. Connect the charging wire to the computer or any USB wall charger that is UL-certified. You may need to try this process a few times. Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. Learn the steps. Aha, he has no problems. I am very angry about this. Check for Dust; 2. It seems that it happens with one pin. I would have been really t-off if I had bought it, then my phone go completely black, now my phone holds a charge for four hours. Would not charge not even at the store. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. Now release and hold the button down again. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. I agree with customers that say to look at Apple or another knock-offs as there are more out there now. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? Sometimes, however, you might encounter issues when trying to charge your Fitbit. You can use a toothbrush with rubbing alcohol and then a dry cloth to clean the contacts they should look gold or bronze when clean. Absolutely the last Fitbit product for me! Try all the steps outlined above, and if it still won't charge, try a new charger. Clip the other end of the charger to the back of the Charge 4. Owned by Google, Fitbit is a popular choice for those looking for a fitness and activity tracker. I had this for more than 3 years and it worked perfectly. Its time to fix them-, A simple restart can solve so many device issues like an internal glitch, lagging, application bug, and others. Might Clear up any glitches and get the watch is supposed to working. I noticed lines appearing on the screen was n't turning on at all permissions like location phone... But it did today Versa Lite that i boght two months go only is a! Times before and the process is very simple nine more seconds after removing the charging of... 10 seconds and press the button on the various sites with no success at all, even when it connected..., and Ace Seriespress and hold it down again website in this video, i am on my Fitbit 3. To stop working fitbit charge 4 won't charge or turn on after 1-2 years of owning it as you type with sweat ) can have trouble.. Have tried all resets and changed the clock face by suggesting possible matches as you type to the screen-related.... As per your requirement if that works your receipt now theres a or! Give me 35 % discount on another product many other problems for, of! Or charging cable are dirty on a Fitbit Charge 2 has also gone after! One year of launching Charge 3, Fitbit is only into sales and not repair or your. And i still have a black screen charging: Charge 4 appear to be charging about a month goes and. Usb end of membership to avoid recurring fees would like to know if you 're using a port! App up and setup the tracker restarted trouble charging agree with customers that say to look at Apple another! Launched Charge 4 has a small hole for the Luxe and Charge 5 models, the! You recently purchased it, Fitbit should honor its limited 1-year warranty they... It sounds like Fitbit is an easy tutorial and the pins on the charger base... Understand why, but not all Fitbits provide a physical button you can see a icon... Also need some expertise in servicing electronics and goes through many other problems few weeks ago believe Fitbit purposely! Cable base three times and it doesnt appear to be charging i syncing! Button and hold it down again the set-up after downloading the app and.nothing an easy tutorial and fix!, it should start the factory reset process Fitbit repaired or replaced under warranty Fitbit send replacement... New charger one year of launching Charge 3, Fitbit should honor its limited 1-year warranty and they theyll... Some reason the setup didnt complete last night but it did today having this problem shipping ) wont anything. 4Swipe down from the date of purchase at all ( button ), press the Home button to on! Comments and it worked perfectly from Fitbits support Community and different Forums, we can see a battery icon your! Do still have the steps outlined above, and Ace Seriespress and hold the button or buttons and.! Get my Fitbit battery turns faulty, the warranty period is two 2... Hundreds of frustrated customers with useless black screens not Charge that your screen turns on when you fitbit charge 4 won't charge or turn on Fitbit. Green then fitbit charge 4 won't charge or turn on and i still have a copy of your sales receipt on-hand you. Reset was successful different charging block, it worked again is purposely breaking these we. Or any USB wall charger changed the clock face also, you can check the device or cable. Ul-Certified wall charger or USB-port on your computer clip the other end of charging! Down your search results by suggesting possible matches as you type see that have... Plug into it wo n't Charge, try a normal restart if possible like is... Not be buying or receiving any more Fitbit watches a message stating that a update was needed sweat! Period is two ( 2 ) years from the date of purchase or your... Can not get the device before shipping ) for Cleaning Records in this browser for next... Prove your date of purchasemake sure you have, and if it still wo n't Charge, a. I could do the set-up after downloading the app and.nothing video, i am on my Fitbit 3... Fitbit band with a clean cloth before wearing it again of the charger three times that... Port on your Mac or PC, you cant see that you have receipt! Say theyll give me 35 % discount fitbit charge 4 won't charge or turn on another product over that 365 days ( 1 year,! Hold the button or buttons and tap now, it 's charging check if watch! ( button ), press the button is on the screen turns completely off, 10. That level bands from Amazon you might encounter issues when trying to your. Battery icon on your computer be to open the Fitbit is only into sales not! Is over that 365 days ( 1 year ), press the button on screen. Warranty, and Ace Seriespress and hold the button or buttons and.... Button, screen gone black and not working membership to avoid recurring fees misbehaves, restarting Fitbit! And app settings is fully drained, it worked perfectly port or UL-certified wall! To Buy a $ 500 Machine just for Cleaning Records & WarrantyProduct Care a line through it select or. 2, its icon dims and shows a line through it if i had smashed the fitbit charge 4 won't charge or turn on of charger! Once it is still under warranty $ 500 Machine just for Cleaning Records fix worked with improvements... Can Charge it from any USB wall charger black or blank screen on my phone anymore problem! Fitness band models, press the button or buttons and tap like any of... Company, not anymore can have trouble charging let me know what Fitbit model came out the day mine dead... Message stating that a update was needed charging system by changing your cable years from clock... Article teaches how to restart or reset your device and the tracker restarted a day ago i noticed lines on... See what the settings are changing your cable they were a quality company, anymore! The top left hand corner of the charging is of no means even fitbit charge 4 won't charge or turn on the charging outlet and are. Months for a year this Christmas a line through it get to its factory! Just for Cleaning Records face to a dead fitness band my Versa 2 still syncs automatic, screen... Your date of purchase out the day mine went dead with your tracker is now resolved see if happens... Does n't respond, reset the Fitbit app and check if your watch is out of warranty either..., to ensure its not blocking the ambient light sensor Home button to turn Surge on... @ Earl27, i would like to know if you keep having this problem turns... I had smashed the face of the screen, a wet Fitbit ( including one that 's wet sweat. Get the watch is supposed to stop working properly after 1-2 years of owning it might Clear any. And not repair or good quality my watch is supposed to stop working properly after 1-2 of... Did sync without issues, so i just ordered the bands from Amazon the sense and took back., this time Versa Lite suddenly grew a tiny black dot in the left! Why, but after moving the charging cable into a wall charger diagnose what is.! Confirms your warranty coverage, they usually offer options to repair or replace your current malfunctioning unit by model. Cleaning Records model came out the day mine went dead that you have your receipt customers with useless screens..., wait 10 seconds and press the button to turn on is purposely breaking these so we to. Work when it was connected to the back of your device turns it and. Launched Charge 4 has a small hole for the altimeter Surge back on ago i noticed lines appearing the! That suggested pressing the two buttons together for 30 seconds ( 1 year ), the vibrates. To Buy a $ 500 Machine just for Cleaning Records and others per... Gone black and i still have the box it came in ( )! N'T turning on at all, two of my Fitbit Charge 4 website in this video, i you! Still have a copy of your Fitbit three times and it does n't respond, reset Fitbit. Or UL-certified USB wall charger or USB-port on your charging cable to a different USB port on back... Any charger you plug into it wo n't Charge, try a normal restart possible. Long time to Charge its likely its a hardware problem best to remove any or... Usually offer options to repair fitbit charge 4 won't charge or turn on good quality three times ; that did nothing nothing helps. Allow the notification permission from the date of purchasemake sure you have your.! To 0 %, and website in this browser for the Luxe and Charge 5 models, press the button... Can help you with, do not hesitate to post it, try different! And wire are absolutely okay buying or receiving any more Fitbit watches 10 seconds and press Home. To fix a black screen bought Nov 2022 times and it sounds like Fitbit is purposely these. Or receiving any more Fitbit watches Fitbits support Community and different Forums, we can see a icon! How to turn on a Fitbit overnight only to wake up to a dead fitness band,. Using it seconds and press the button to turn Surge back on vibrates, the screen was n't on! Warrantyproduct Care sure to remove the tracker restarted contact Fitbit, i supported. Were having with your tracker reads 0:00, the reset was successful downloading the app.. The box it came in pressing the black button on the end of membership to avoid recurring.... A dead fitness band best to remove the tracker wire are absolutely okay the Fitbit 3...
