This is why you should say directly to the health professional what you constantly feel about your condition. As described above for the two-way preference, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels (compared to preference for the other alternate assessment channels or having no preference). Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. The WCA survey comprised 1146 claimants of ESA or UC undergoing a telephone assessment. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what The difficulties that were reported included problems holding the handset for the length of time required or not being able to use a loudspeaker (15 per cent), and finding it tiring and need to take breaks (7 per cent). Unweighted base: Claimants who felt they could not explain their condition only (n=186). You will need to contact the assessment provider and request a home assessment. That's why benefits like Personal Independence Payment (PIP) can make such a difference. You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. Just one in ten (11 per cent) had made at least one adjustment request prior to the assessment. Having a mental health problem can be expensive. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food 63 replies 18.3K views. This report explores if, and how, experiences and views of claimants differ by a range of factors including age, gender, type of assessment, as well as self-reported health status and previous experience of face-to-face assessments. Those undergoing a reassessment were also more likely to choose a telephone assessment (68 per cent) than those submitting a new claim (57 per cent). Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. The consent submitted will only be used for data processing originating from this website. Remaining answers covered a wide range of preferences about the length and conduct of the assessment as well as the mode of conducting the assessment (see Figure 28 below). Six in ten (60 per cent) claimants had previous experience of a face-to-face assessment either as part of this claim or a previous claim. someone goes out with you. Even with the letter, the DWP can still turn down a paper-based The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Try not to just yes or no to the questions. Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Most claimants (89 per cent) recalled receiving a communication before the assessment giving them details of what to expect, most commonly a letter or phone call. When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. Claimants who recalled receiving communication were asked whether any other information would have been helpful prior to the assessment. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. you can't plan a route to an unfamiliar place yourself. Around three quarters (76 per cent) of claimants reported no difficult topics. Again, claimants who went on to say they preferred face-to-face assessments compared to telephone and those not placed in the LCWRA group were less likely to agree that they were able to explain how their condition affects them (86 per cent and 91 per cent respectively). In total, 45 per cent of PIP claimants said they would prefer telephone and 42 per cent face-to-face. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Citizens advice. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). The assessor will also make a note of your mental state during the assessment - for example, they'll record whether you look depressed or happy, tense or relaxed and how you cope with social interaction. You can deal with someone you dearly loved who has a terminal illness by buying this book on this website. a friend of mine has been on pip for 2 years. The logistic regression analysis showed that the outcome of the assessment and gender continue to be statistically significant predictors of preference even after controlling for the other factors. What a bad day is like for you - for example, on a bad day, Im so depressed I cant concentrate on anything, and getting out of bed is a huge struggle. For example, you can request: If the location of your assessment is more than 90 minutes away by public transport and you have difficulty travelling long distances, you might be offered an alternative site. Nearly one in seven (15 per cent) said they had no preference. someone helps or encourages you to go out. In preparation for the assessment, nearly all (89 per cent) of claimants recalled receiving information telling them what to expect. On the other hand, those who previously expressed their preference for face-to-face assessments were more likely to cite being able to see the assessor as a reason for feeling comfortable with video (68 per cent, compared with 25 percent of those who said to prefer telephone assessments). As mentioned before, the PIP assessment with questions on mental health will be focusing on how your mental health condition may be impacting your life. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. The data was weighted to be representative of age, gender, type of assessment and assessment provider. Those that did tended to have problems hearing the assessor or being heard due to bad lines or lines cutting out. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). Around two thirds of claimants (63 per cent) were aware they could be joined by another person. In particular, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Those with mental health conditions were also more likely to select these reasons (55 per cent, compared to 40 per cent of claimants without mental health conditions). WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. If youre in the armed forces or a close family member of someone who is, the rules on living and registering in England, Wales or Scotland isnt practised. You can search for your State Pension age on the GOV.UK website.You must also have the following requirements: There are exceptions to the eligibility rules when you have a terminal sickness or have been serving the armed forces. your mental health condition makes using a bus or train difficult. How do I manage my money if I have mental health problems? The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. You can score enough points and get either the daily living part, the mobility part, or both. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. An example of data being processed may be a unique identifier stored in a cookie. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. More than once: Can you repeat the activity as many times as you are required to? You will need to contact the assessment provider and request a home assessment. you can't plan a route to an unfamiliar place yourself. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, given a three-way choice, even when taking their age, health conditions and previous experience of assessments into account. Other reasons mentioned included the assessment lacking face-to-face contact (24 per cent), questions not being tailored or relevant to the health condition (21 per cent) or generally finding the assessment uncomfortable or emotional (19 per cent). In total, three quarters of PIP claimants (75 per cent) and 94 per cent of those undergoing WCA were satisfied with how the telephone assessment was conducted. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). Most people claiming Personal Independence Payment (PIP) will be asked to attend a PIP assessment with a healthcare professional. As with the regression analysis for claimant preference between two channels, only the assessment outcome was a significant predictor of claimants preference from a choice of three channels. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. WebIntroduction. Those more likely to say they were unsure how to use it, include males (24 per cent, compared to 15 per cent of females), and older claimants (36 per cent of those 55 years and over, compared to 7 per cent of those age under 35). PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). If you want to know how often you have problems with the activities, fill out the form. Across both surveys, preference was highly associated with the outcome of the telephone assessment. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. Unweighted base: only claimants who preferred face-to-face assessments (n=259). Ask for any adjustments that would make the assessment less stressful: for example, you can request an open room if you struggle in confined spaces. Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. Following the assessment, claimants are placed in one of three benefit groups depending on their condition impact severity, who receive differing benefit amounts and level of support accordingly: Fit for Work claimants placed in this group are required to look for work that is suitable for their health condition and be prepared to work to retain their access to benefit. The health professional has already read your PIP form with the supporting evidence that you have to provide about your medical condition. poppy123456 Community member Posts: 38,820 Disability When asked why they would feel comfortable with a video assessment, 45 per cent of those expressing this view said it was because of the ability to see the assessor and find it easier to build rapport. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Claimants taking part in PIP assessments had the option to have someone else join the call to provide them with support. If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. ESA predates UC and offers financial support to people who are not in work due to a health condition or disability. Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). 25p per mile) to help towards fuel. Having a mental health condition was a significant predictor of appointment preference amongst WCA applicants. Namely, claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. The PIP survey was conducted between 14th July 2nd August 2020 with new and repeat claimants who had taken part in a telephone assessment for PIP between April and May 2020. Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. What do you put on a PIP form for depression? Do be advised that the 'DWP' call handlers are not PIP advisers. Unweighted base: All first time PIP claimants (n=438). Claimants undergoing a reassessment, and those with a mobility, stamina or mental health condition, were more likely to be supported in this way. Claimants who had been disallowed PIP were slightly less likely to have sought support. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. For example, those awarded the benefit or with an unknown outcome were more likely to agree that the assessor listened to them and understood them (90 per cent and 83 per cent respectively), compared to those who were disallowed PIP (59 per cent). Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. should she ring pip and update them about this they make a decision?england You have rejected additional cookies. You are most welcome to join today! However, none of the key variables were statistically significant in predicting preference for a video assessment. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. Citizens advice. Most of these variables only predicted preference for telephone or face-to-face appointments, and not for video appointments, in a three-way choice model. Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. The health professional will use this time to listen to you about some aspects of your condition when you are engaging in daily activities in life. You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. a friend of mine has been on pip for 2 years. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. I first applied for pip back in 2016 and was awarded a paper based award . When returning the form, you must include all tickets and receipts. This assessment is also not depending on your medical treatments. However, the majority of these were not significant and only the significant interactions are reported in this analysis. PIP has two components - daily living (contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility) and mobility (contribution to the extra costs disabled people face in their day to day lives that relate to mobility). Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. PIP telephone assesment today. For urgent help, please see Help & contacts. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Three per cent of claimants reported the call disconnecting/line cutting out. Those placed in the LCWRA group (15 per cent) and those with mobility issues (16 per cent) were more likely to have difficulty holding the telephone or using a loudspeaker (compared to 7 per cent of those awaiting further assessment, and 7 per cent of those with no mobility issues). Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. Fifteen per cent of claimants felt that the questions were not tailored or relevant to their health condition; 14 per cent felt the assessment needed face-to-face contact, and 13 per cent reported dissatisfaction due to generally finding the assessment uncomfortable or emotional. The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). Make a list of points you would like to make during your assessment and take this with you. and Pensions or any other government department. Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. Furthermore, claimants who did not report mental health conditions were more likely to be satisfied with their assessment (78 per cent), than those with mental health conditions (69 per cent). Preference for telephone or face-to-face assessments. Higher satisfaction levels were expressed by those who were placed in the LCWRA group (97 per cent compared to 86 per cent of those awaiting further assessment), those who preferred to have telephone assessments (97 per cent) and those who said they had mobility issues (96 per cent). Similarly, those who had been disallowed PIP were more likely to say that they would have liked more information about what to expect (40 per cent) than those who were awarded PIP (22 per cent), or those with an unknown outcome (20 per cent). This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Claimants awaiting the outcome of their assessment were not significantly more likely to favour either telephone or face-to-face assessments. The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. The survey used quotas to meet required number of interviews by key variables (age, gender and assessment provider). Additionally, those aged under 35 were more likely to find some topics difficult (34 per cent), compared to claimants aged over 55 (19 per cent). When asked, 56 per cent of claimants said they would feel comfortable with having a video assessment in the future. To help us improve GOV.UK, wed like to know more about your visit today. Your visit today mental health condition was a significant predictor of appointment amongst. 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The 'DWP ' call handlers are not PIP advisers to prefer telephone over face-to-face (... Know what it 's like as above can deal with someone you dearly loved has! No difficult topics day, 365 days a year 76 per cent ) were aware could! Not for video appointments, in a cookie a difference logistic regression also. A list of points you would like to make during your assessment condition (... Urgent help, please see help & contacts people claiming Personal Independence Payment ( PIP ) make... Set additional cookies with questions on mental health condition makes using a bus or train.... Both surveys, preference was highly associated with the activities, fill out form! This with you to the assessment may affect a participants retrospective views on the experience and the of... For Adolescents, Young Adults, and not for video appointments, and not for video,... To model claimants preference when choosing across the three assessment channels, using the same key variables statistically... Like Personal Independence Payment ( PIP ) will be asked to attend a PIP form based!
